Frequently Asked Questions
Expert support for your game-day gear and equipment needs.
How do I determine the correct size for my skates and protective gear?
We provide comprehensive sizing charts on every product page. For the best fit, we recommend measuring your foot length for skates and your height/weight for protective gear. If you are between sizes, we generally suggest sizing up for comfort.
What is the standard shipping time for equipment orders?
Standard shipping typically takes 3-5 business days within the continental United States. Custom equipment or team orders may require additional processing time, which will be specified at checkout.
What is your return policy for hockey sticks and skates?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that used hockey sticks are subject to a specific 30-day limited warranty against manufacturer defects rather than standard returns.
Do you offer professional skate sharpening or heat molding?
While our online store ships skates unsharpened, you can visit any authorized BAUER retail partner to receive professional sharpening and custom heat molding services to ensure a perfect fit.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Do you offer team discounts for bulk equipment purchases?
Yes, we offer specialized pricing for teams, schools, and organizations. Please contact our dedicated Team Sales department through our contact form to receive a custom quote for your group.